Shipping/Returns

Shipping/Returns

Our mugs currently ship worldwide.

Shipping costs are free and standard shipping (no tracking) applies to all mugs. Estimated delivery times:

- UK 5 - 6 days
- Europe 11 - 20 days
- International 13 - 35 days

Please allow 2 business days for processing. Orders will not be shipped out the same day they are placed as they are made to order

Please note that for certain more remote countries or regions, shipping could exceed up to 40 business days.

We are also not responsible for any additional import/duties taxes that may apply.

Unclaimed & Returned Packages

If a package is returned to us because it was unclaimed by the customer, the customer must pay return shipping charges. We provide tracking numbers via email and/or via order status link on our homepage. It is the customers responsibility to track the package and be aware of its whereabouts.

365 Mugs wants you to be completely satisfied with every item that you purchase from us and are committed to your satisfaction. Refunds are done under the following conditions:

  • All returns must be pre-authorized by emailing us at info@365mugs.com 

    Please provide:
    • your original order number (if applicable),
    • your name (and/or the name the item was ordered under),
    • and the product you are returning.

    You will be given a return authorization number which you will need to submit with your returned item. PLEASE NOTE: Any item returned without an Authorization Number will be refused and returned to sender.

  • Item is returned within 15 days of the receipt date
  • Shipping costs are extra
  • Returns must be accompanied by original receipt, in original condition with all original packaging. At our discretion, any item returned that is not in its original packaging and in as-new condition may be subject to additional charges up to 50% of the value of the item.
  • Any opened lighting cannot be returned as this voids warranty.
  • Return shipping is your responsibility, so we advise you use a service that has tracking capabilities for insurance reasons
  • Actual cost of initial shipping will be deducted from refund total
  • Min 20% re-stocking fee applies on all returns

 

Damaged Returns
We endeavor to ensure your package arrives to you safe and intact. Occasionally however, you may receive a product that has been damaged during shipping. In such cases we will make every effort to obtain your replacement as quickly as possible, at no cost to you. In order to satisfy our insurer, damaged goods must be reported within 24 hours of delivery. If damage does occur, please review our policies below for receiving and returning damaged items:

Outside Damage to Package Only
If you receive a package with obvious damage to the outside of the box or packaging but believe the item inside is intact, please make written note of this with the courier when signing for your package. If no mention is made of external damage, we cannot be responsible for any product damage and will not accept a return or issue a refund.

Damage to Package and Contents 
If a package appears significantly damaged, you may refuse delivery of the item. It will then be returned to the place of origin. Please notify us immediately if this occurs and we will make arrangements for a replacement to be sent to you as soon as possible. PLEASE NOTE: Original product lead times may apply on the replacement product.

Damage to Contents Only 
If your intact package is found to hold damaged contents, DO NOT throw away the original packaging. Please contact us immediately and follow the steps below.

For any of the previous scenarios please follow these return instructions:

  • Take photos of damages to items & photos of any damage to package
  • Contact us at info@365mugs.com. Please provide your original order number (if applicable), your name (or the name the item was ordered under), and the product you are returning (with photos). You will be given a return authorization number which you may need to submit with your returned item.
  • Arrangements will be made for replacement of your damaged item at no cost to you. Please note that your original product lead time may apply for a replacement.
  • We will instruct you on how or if to return the damaged product for replacement
  • Refunds will not be issued on damaged goods. A replacement will always be sent in a timely manner.

365 Mugs reserves the right to refuse or issue a refund/replacement item in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions.

Defective Merchandise

All defective merchandise will be replaced or repaired under the manufacturer's warranty.

No Refunds or Exchanges on:

  • Items without the original receipt
  • Used items

Please see our Shipping Policy page for more information on lead times as not all products are in stock.

Make sure to retain your receipt!

For any questions/comments, please Contact Us and we will make sure to get back to you within 24 hours.